Privacy Policy

Call Engine Inc. ("Company," "we," "us," or "our") operates the NearbyQuote platform (the "Service") available at nearbyquote.com and its subdomains. This Privacy Policy describes how we collect, use, disclose, and otherwise process personal information in connection with our Service, and explains the rights and choices available to individuals with respect to their information.

By using our Service, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described in this policy, please do not use our Service.

1. Information We Collect

Information You Provide Directly

When you use our Service to request quotes or contact us, we may collect the following personal information:

• Contact Information: Full name, email address, phone number, and mailing address or ZIP code.
• Project Information: Details about your home service needs, property type, project urgency, and descriptions of work requested.
• Communications: Any messages, feedback, or other communications you send to us or through the platform.

Information Collected Automatically

When you access or use our Service, we automatically collect certain information, including:

• Device & Browser Information: IP address, browser type and version, operating system, device type, and unique device identifiers.
• Usage Data: Pages visited, time spent on pages, click patterns, referring URLs, and other interaction data.
• Location Data: Approximate geographic location derived from IP address or, with your consent, more precise location data.
• Cookies & Similar Technologies: Information collected through cookies, pixel tags, web beacons, and similar technologies (see Section 4).

Information from Third Parties

We may receive information about you from third parties, including advertising partners, analytics providers, data brokers, and our network of service professionals who provide feedback about completed jobs.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To match you with qualified local service professionals, facilitate quote requests, and provide customer support.
• Communications: To contact you regarding your service requests, send confirmations, and respond to inquiries.
• Marketing: To send promotional communications about our services, which you may opt out of at any time.
• Analytics & Improvement: To analyze usage patterns, improve our Service, develop new features, and conduct research.
• Advertising: To deliver targeted advertising, measure advertising effectiveness, and manage our ad campaigns.
• Safety & Security: To detect, prevent, and address fraud, abuse, security incidents, and technical issues.
• Legal Compliance: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests.

3. How We Share Your Information

We may share your personal information with the following categories of recipients:

• Service Professionals: When you request a quote, we share your contact and project information with licensed service professionals in our network so they can contact you and provide quotes. This is the core function of our Service.
• Service Providers: We share information with vendors who perform services on our behalf, such as hosting, analytics, customer support, email delivery, and payment processing.
• Advertising Partners: We share information with advertising networks and partners to deliver relevant ads and measure campaign performance. This may include sharing identifiers, browsing activity, and conversion data.
• Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.
• Legal Requirements: We may disclose information when required by law, subpoena, court order, or to protect our rights, safety, or property.

4. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to collect and use information about you and your interactions with our Service. These include:

• Essential Cookies: Required for the Service to function, such as session management and security.
• Analytics Cookies: Help us understand how visitors interact with our Service (e.g., Google Analytics).
• Advertising Cookies: Used to deliver relevant advertisements and track ad campaign performance (e.g., Google Ads, Meta Pixel, Microsoft Advertising).
• Functionality Cookies: Remember your preferences and settings to enhance your experience.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of our Service. We also honor "Do Not Track" browser signals where technically feasible.

5. Data Security

We implement appropriate technical and organizational security measures designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include encryption in transit (TLS/SSL), access controls, secure data storage, and regular security assessments. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining retention periods, we consider the nature of the information, the purposes for processing, and applicable legal requirements. When information is no longer needed, we delete or anonymize it.

7. Your Rights & Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete personal information.
• Deletion: Request that we delete your personal information, subject to certain exceptions.
• Opt-Out of Marketing: Unsubscribe from promotional emails by clicking the "unsubscribe" link in any marketing email, or by contacting us directly.
• Opt-Out of Sale/Sharing: See Section 9 below for information about opting out of the sale or sharing of your personal information.

To exercise these rights, please contact us at privacy@nearbyquote.com. We will respond to your request within the timeframe required by applicable law.

8. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA):

• Right to Know: You have the right to know what personal information we collect, use, disclose, and sell or share.
• Right to Delete: You can request deletion of your personal information, subject to certain exceptions.
• Right to Correct: You can request correction of inaccurate personal information.
• Right to Opt-Out: You can opt out of the sale or sharing of your personal information for cross-context behavioral advertising.
• Right to Limit: You can limit the use and disclosure of sensitive personal information.
• Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

In the preceding 12 months, we may have "sold" or "shared" (as defined by the CCPA/CPRA) the following categories of personal information: identifiers (name, email, phone), internet activity (browsing, search history), and geolocation data. These disclosures were made to service professionals, advertising networks, and analytics providers.

9. Do Not Sell or Share My Personal Information

Under the CCPA/CPRA, you have the right to opt out of the "sale" or "sharing" of your personal information. To exercise this right, you may:

• Email us at privacy@nearbyquote.com with the subject line "Do Not Sell or Share My Information"

We will process your request within 15 business days. Please note that even after opting out, we may still share information with service professionals as necessary to fulfill your quote requests, as this is integral to the function of our Service.

10. Children's Privacy

Our Service is not directed to children under the age of 16, and we do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete that information promptly. If you believe we have collected information from a child under 16, please contact us at privacy@nearbyquote.com.

11. Third-Party Links

Our Service may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will update the "Last updated" date at the top of this policy and, where required by law, provide you with additional notice (such as via email or a prominent notice on our Service). Your continued use of the Service after any changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Call Engine Inc.
Email: privacy@nearbyquote.com
Website: nearbyquote.com